• Adaptable and able to work under pressure – is flexible, maintains effectiveness by

adjusting behavior, work routines, and habits to meet a goal and/or changing

circumstances. It is seen as balanced despite the conflicting demands of the situation

• Analytical and problem-solving skills – work systematically and logically to resolve

technical and non-technical problems, identify causation, and anticipate unexpected

results. Manages issues by drawing on own experience and knowledge and calls on

other resources, as necessary

• Attention to detail – directs attention to the task at hand to avoid making mistakes.

Prepares and carefully reviews figures, computations, reports, etc., to identify any

errors or problems; ensures consistency and that information can be understood by

all who read it. Show concern for all aspects of the job no matter how small

• Business ethics – demonstrates a high level of personal integrity to be in alignment

with the ethical standards of the company including but not limited to integrity in

management practices, delivering what is promised, being financial honest and

transparent, and ensuring a great customer experience

• Communication skills – shares and receives information using clear oral, written, and

interpersonal communication skills. Actively listens, provides constructive feedback,

and demonstrates respect for differing views. Share information with others

• Critical thinking – the ability to look at situations from multiple perspectives. Breaks

problems into component parts. Tendency or ability of individual to do something or

create something new. Considers and organizes parts in a systematic way. Creates

solutions to problems using novel methods and processes. Looks for underlying

causes or thoughts through the consequences of different courses of action

• Judgment and decision making – upon a mixture of analysis, knowledge, experience,

and judgement in a timely manner. Apply both rational and creative processes to

identify unknown root causes of problems. Based on the situation, decides the best

course of action, implements the solution, and follows up to see how it works.

Calculates and evaluates the long-term consequences of a decision

• Leadership skills – the ability to influence, which maximizes the efforts of others,

towards the achievement of a goal

• Planning and organizing – the ability to organize, prioritize and work on multiple

projects simultaneously, manage project schedules, and act with urgency

• Project management – effectively uses the company’s systematic approach to

planning, organizing, directing, supervising, and accomplishing the goals of a

project(s) requirements and activities to meet objectives. Includes balancing the task

requirements within the constraints of schedules and budgets

• Strategic agility – is a catalyst for generating new solutions, effectively manages

productive change, elevates what works well with meaningful improvements, assesses

risk, its impact, and strategies to mitigate adverse outcomes, assesses available

information and selects best solutions among options, accurately scopes out the

length and difficulty of projects and tasks

• Troubleshooting, problem solving/analysis – asks good questions and probes all

sources for answers; sees underlying or hidden patterns; looks beyond the obvious

and does not stop at the first answers. Uses rigorous logic and methods to analyze

and understand why problems occur; generates and implements creative, cost

effective and realistic solutions